TERMS AND CONDITIONS

Terms and Conditions

Oncore Studios LLC strives to provide high-quality marketing services tailored to automotive restyling shops, including tint installers, PPF installers, ceramic coat installers, car detailers, wrap shops, body shops, and paint shops. Please read our Terms before making a purchase. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, you must not use our services.

Acceptance of Terms

By using Oncore Studios LLC’s services, including but not limited to website creation, AI automation, ad campaigns, chat support agents, social media management, and lead generation, you agree to be bound by these terms and conditions. These terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Services

Oncore Studios LLC offers a range of marketing services designed to assist automotive restyling shops and individuals in promoting their businesses. Services include website creation with integrated booking systems, AI automation (including text and email campaigns), ad campaign management, chat support agents, social media management, and lead generation. We reserve the right to modify or discontinue any service at any time without notice.

User Responsibilities

  • You must provide accurate, current, and complete information when ordering services.
  • You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
  • You must not use our services for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction (including but not limited to copyright laws).
  • You agree to provide us with all the necessary information and materials required to deliver the services you have purchased. This includes, but is not limited to, access credentials, content files, branding guidelines, and any other relevant information. Failure to provide necessary information may delay the delivery of services and could result in additional charges or the cancellation of your order without a refund.

Payments and Billing

  • All payments for services must be made in advance unless otherwise agreed upon.
  • Prices for our services are subject to change without notice. We reserve the right to modify or discontinue a service at any time.
  • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

Refund Policy

No Refunds Once Work Has Started

Once we begin working on your project, refunds are not available. A project is considered started once we allocate resources, schedule tasks, or initiate any form of work related to your service. This policy helps maintain our service quality and commitment.

Refund Eligibility

If you cancel your order before we start working on your project, you may be eligible for a full refund. Generally, it takes up to 24 hours to begin work on a new project. To request a refund, you need to contact us within this 24-hour window from the time of purchase.

Requesting a Refund

To request a refund within the eligible period:

  • Email us at onncore.studios@gmail.com with your order details and the reason for your request.
  • If approved, we will process your request within 3-5 business days and issue the refund to the original payment method.

Our refund policy is clear and fair. By purchasing our services, you agree to these terms. We encourage communication to resolve any issues. Chargebacks are not permitted and will be contested. We aim to resolve any concerns within the framework of this policy.

Dispute Resolution

Any disputes arising from the use of our services or this refund policy will be governed by the laws and regulations of California. By using our services, you agree to engage in good faith negotiations with us before seeking any external resolution.

Intellectual Property

All content provided by Oncore Studios LLC, including text, graphics, logos, images, and software, is the property of Oncore Studios LLC or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without express written permission from us.

Termination

We reserve the right to terminate or suspend your account and access to our services, without prior notice or liability, for any reason, including if you breach the terms. Upon termination, your right to use the services will immediately cease.

Limitation of Liability

To the maximum extent permitted by applicable law, Oncore Studios LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

  • Your use or inability to use our services;
  • Any unauthorized access to or use of our servers and/or any personal information stored therein;
  • Any interruption or cessation of transmission to or from our services;
  • Any bugs, viruses, bots, trojan horses, or the like that may be transmitted to or through our services by any third party;
  • Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through our services.